How to Confidently Handle Conflicts In Nursing

Confidently Handle Conflicts in Nursing
Img Source - Avant Healthcare Professionals

Nurses are the largest group of professionals in the healthcare industry today. As such, working in large and complex organisations like the best paid nursing agency often paves the way for conflicts. They may arise due to structural issues, differing opinions, or incompatible personalities. The long hours, demanding nature of the job, organisational changes, pressure on resources, and societal factors also add to the conflict. Most nurses are trained in displaying compassionate behaviour and may not be equipped for conflict management. Here are some ways to handle workplace pressure for nurses.

Understand Before Acting

Often, subjective data like perceptions and emotions are influenced by issues that are brought up as a one-sided story. Such instances may have vital pieces of information missing that can cloud judgment. Hence, it is imperative to understand the situation before reacting. Having complete information may even resolve the issue immediately or addressed appropriately.

Focus and Validate

Working with the best paid nursing agency, it is possible to get caught in conflict due to inconsiderate actions from other co-workers. Irrespective of the cause, focus on the problem rather than the individual. This will help you make an objective analysis of the issue and take the right steps for issue resolution.

Now, does this mean you must ignore the feelings of an individual entirely? Well, try convincing your colleagues about your respect for their beliefs. This will help you build stronger relationships and prevent the occurrence of future workplace conflicts.

Humanise the Issue

Its only human to make mistakes. So, try finding common ground with those who are involved in workplace conflicts. This works as an assurance that they are the first or alone in experiencing a conflicting situation. You may even share your experience with previous issue resolutions to bring about normalcy. This will also ensure a calm and composed approach for resolving the conflict.

Dealing with Interdisciplinary Conflicts

Today, nurses are a part of multi-disciplinary care teams, working closely with other qualified healthcare professionals. It is pivotal to have a hospital environment where there is an excellent nurse-physician collaboration. This vision of collaboration must be clearly communicated to both physicians and nurses.

Nurses may even undergo training to build self-confidence while shifting towards a collaborative healthcare approach. Here, nurse managers have an important role in providing proactive mentoring and coaching for developing conflict resolution skills.

It is possible to achieve an interdisciplinary alliance when nurses have educational equality on par with other healthcare professionals like physicians, social workers, pharmacists, and therapists.

Draw Power from The Positives

A positive organisational structure will eliminate almost all workplace issues. Learn to appreciate your colleagues for their work. Support them in times of need and become a role model for others. Encourage and congratulate others for handling challenging assignments. Increase your self-respect by adopting an attitude of abundance. Do not undermine others for achieving your goals. It is imperative to foster a win-win approach in your workplace environment.

Tips To Manage Nurse-Patient Conflicts

Nurses often come across as the first contact point for those who are in pain or anguish. As such, it is nearly impossible to avoid patient conflicts, as well. Here is what you can do to minimise the friction.

Be an Active Listener

More often, personal judgement and assumptions can affect the way you listen to patient concerns. So, paraphrase briefly about what is being said. This action convinces patients that you are attentive to their words. Even body language and verbal affirmations play an important role in alleviating conflict levels. Ask your patients about their requirements. After all, a large part of your job revolves around lending an ear to those who are in need of your services.

Just Breathe

Sometimes, all you need is deep breathing to analyse and respond to a situation. Nursing is a stressful job that may have you develop an unconscious bias about a patient. Also, being an agency nurse involves frequently changing work environment that may lead to higher stress levels. So, just breather and leave behind all your preconceptions.

Empathise With Your Patient

Being a nurse, sufferings, and traumatic situations are a part of your everyday work. But this is not the same for patients who find the experience daunting. Such differences can create a gap in understanding leading to conflicts. So, attempt to see things from the patient’s perspective to gain a better understanding of their situation.

Be Cautious About Your Body language

Your body language and stance have a significant impact on confrontations. For instance, closed postures like folded arms are considered to be aggressive. Facial expressions like a frown may be intimidating to patients. While you may not do so intentionally, being mindful about your posture can help to avoid conflicting situations.

Workplace conflicts are the inevitable consequences of being a nurse. It is necessary to adopt a positive outlook and equip yourself with techniques to handle these conflicting instances.

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